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CRM Software (Customer Relationship Management) is possibly
one of the most abused terms in the IT industry and has been used to describe
so much software. The first thing to note is that CRM software is not CRM itself
- CRM is a policy and a practise and a whole culture; and charities practising
good donor management are already doing CRM! CRM management software will not
automatically implement CRM at your organisation.
And if you are looking for pure Fundraising or Membership functionality then, although CRM system may be able to provide this, there are many dedicated packages already doing so. So you would need a good reason to implement an alternative CRM software solution instead.
When it comes to software there are hundreds of software packages and suppliers who purport to provide CRM. For the purposes of this web site, we have included two sections below on CRM: Packages which are generally recognised as offering solutions for the NFP industry, and Companies who do the same.
Packages which are generally recognised as offering solutions for the NFP industry
| Company | Product | Notes |
| Ciber UK | Ciber | |
| CivicCRM | CivicCRM | Open-Source |
| Gallery Partnership | Customer 360 | |
| Microsoft CRM | Sell thorugh partners/re-sellers (e.g. see the table below) | |
| Pivotal | Pivotal | |
| SalesForce | SalesForce | ASP solution |
| SugarCRM | SugarCRM | Open-Source |
Companies generally recognised as offering solutions for the NFP industry
| Company | Product | E-mail address | Tel no. |
| Various | ukwebenquiries@atosorigin.com | 020 7830 4444 | |
| Gap Consulting | Microsoft CRM | info@gapconsulting.co.uk | 01606 353 180 |
| Pythagoras | Microsoft CRM & others | sales@pythagoras.co.uk | 0845 850 1550 |
| Touchstone Group | Microsoft CRM, Pivotal | moreinfo@touchstone.co.uk | 0800 0345 424 |
See also: Fundraising software, Membership software.