CRM Software (Customer Relationship Management) is possibly one of the most abused terms in the IT industry and has been used to describe so much software. The first thing to note is that CRM software is not CRM itself - CRM is a policy and a practise and a whole culture; and charities practising good donor management are already doing CRM! CRM management software will not automatically implement CRM at your organisation.

And if you are looking for pure Fundraising or Membership functionality then, although CRM system may be able to provide this, there are many dedicated packages already doing so. So you would need a good reason to implement an alternative CRM software solution instead.

When it comes to software there are hundreds of software packages and suppliers who purport to provide CRM. For the purposes of this web site, we have included two sections below on CRM: Packages which are generally recognised as offering solutions for the NFP industry, and Companies who do the same.

Packages which are generally recognised as offering solutions for the NFP industry

Companies generally recognised as offering solutions for the NFP industry

See also: Fundraising software, Membership software.