* Home
* Pre-Sales FAQs
* Support Page
* Detailed Feature List

* Download New Installation
* Upgrade to v1.1
* Installation Instructions
* Requirements

* Report a bug
* Suggest an enhancement
* Contact us
* About us

SomeHelp is simple to use but it still has many useful features:

Instant Call Lists
Instantly see all open calls
Filter and sort Call List on all fields (caller, problem category, priority, call status etc)
Each user can see different views of the Call List
Instantly see how long each Call has been open for
Print a one-click instant report which shows exactly what you are currently seeing in your Call List

Simple Reports
Multiple pre-defined reports: user-definable call lists, call activity reports and graphs, open and resolved call analysis, call statistics reports and graphs
Use the Dashboard as an integral management tool to provide a snap-shot of a number of key statistics which relate to currently open Calls
Export data to Word or Excel for further analysis
Produce call statistics for key metrics
Produce accurate elapsed time reports by including or excluding week-ends and holidays from your call statistics
View caller histories using standard call list filters

Call Management
View all Call details on one screen
Define problem categories and sub categories to give two tier problem analysis
Record multiple actions against each call to show what has been done
Set email rules so you can automatically send emails to Callers and Support Staff when a new call is added and when a Call is resolved
Define the field names of key fields to your own requirements
Allocate default values to new calls
Track those calls which are Resolved on First Call
Record separate notes on the problem and resolution
Record an external reference number against a call for third-party needs
Calls are automatically date and time stamped

Document Management
Link documents and files to calls for one-click automatic retrieval
Link calls to web sites for one-click automatic site access

Knowledge Base
An automatically built knowledge base, based on your previous calls
Search for previous problems and resolutions

Caller Details
Record callers' full details
Send emails direct to callers
Record full details on customers' organisations and add your own user definable fields

Fundamental Asset Management
Record callers' PC configuration
Add your own fields to record specific hardware and software details

User Definable Features
Add user definable fields to callers' details and asset management
Each user can set their own view of the Call List
Configurable as an internal or external help desk

Security
Multiple users
Admin and standard user levels
Users can change their own password