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FAQs
Known Issues

FAQs: These are some of the more common technical support questions which are asked of SomeHelp:

1) I've installed SomeHelp Once and now I want to delete it and start again. How do I do that?
i) Delete somehelp.mde and somehelp_be.mdb from your computer(s).
ii) In Windows Explorer, go to the Windows folder on your PC(s) hard disk and find the file somehelp.txt. Delete this.
iii) Now re-install SomeHelp from the original SomeHelp installation file you downloaded.

2) I've been testing SomeHelp on my own PC and now I'd like to go live on my network; so I want to delete all the test calls I've entered but I want to keep all the codes I've entered in the tables. How do I do that?
i) Delete somehelp.mde only from your computer(s).
ii) In Windows Explorer, go to the Windows folder on your PC(s) hard disk and find the file somehelp.txt. Delete this.
iii) Now re-install the Client only for SomeHelp from the original SomeHelp client installation file you downloaded.
(Note: If you want to start the Log No again at zero you can do this if you know how to use Access. First delete all the Calls in SomeHelp, and then open somehelp_be.mdb in Access and Compact the database).

3) I've tried re-installing SomeHelp in a different location and when I run it I get the message "Upgrade Successful" and/or "Not a valid path" and I can't use the system after that.
In Windows Explorer, go to the Windows folder on your PC and find the file somehelp.txt. Delete this. (This file simply tells SomeHelp where the back-end database file is for future upgrades).

4) What is the Bug Correction Form in v1.02?
When you upgrade from v1.0 to 1.02, it is possible that a bug in v1.0 meant that some Calls might have been saved without a Call Date. If this is the case then certain functions in v1.02 will not work properly. We have therefore provided a Bug Correction Function which will automatically invoke if your database has any Calls with blank Call Dates. This will run immediately after you logon and if there are any blank Calls in your database then you will need to enter a Call Date for any Call with a blank date.

5) 'Object Invalid or No Longer Set' error message
If you receive this error message then you will need to obtain the latest Service Pack for the Microsoft Jet 4.0 Database Engine (which will update the copy of Access on your PC). Click here to visit the required Microsoft Download Page (Knowledge Base Article number 239114).

Note: Because SomeHelp is simply an Access database running under Access, there are no references to it in Windows' registry.

Known Issues: This a list of the known issues in v1.1:

1) Performance when using Change Tables on some tables only
When closing the Priority, Status and Problem Sub-Categories tables, when editing the actual tables, the system can be slow to return to the previous screen.