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If you are currently using v1.02, you can upgrade to v1.1 by clicking on the download button below. The download includes the SomeHelp software, installation instructions and a PDF document listing all the new features. The installation is now managed by a standard Windows installation wizard.

If you have not yet installed SomeHelp at all, then do not download this Upgrade - instead, download the New Installation.

Version 1.1 includes the following new features:

System Wide Features
Set Field Names. You can change the field names of certain key fields.
Email Rules. You can automatically send emails to Callers and Support Staff when a new call is added and when a Call is resolved. You can also set an opening paragraph which will be included with these emails.
New Call Defaults. When a new Call is added you can allocate default values to the following fields: Priority, Status, Contact Md.

Dashboard
The Dashboard is new view which provides a snap-shot of a number of key statistics which relate to currently open Calls. It is thus a very useful management tool.

Call List Enhancements
Calls Opened Today filter. This new filter will only show calls which have been opened today.
Automatically Refresh the Call List. For network users, SomeHelp can now automatically refresh the Call List every few minutes to reflect the latest status of all Calls.
Optional Fields. The list of optional fields has been increased.

New Features When Recording Calls
Days Open/Resolved field. A new field shows the number of days each Call has been open for or how long it took to resolve, as appropriate.
Sending Emails. Emails now include the Caller’s phone number and email address, and you can set an opening paragraph which will be included with these emails.
Resolved on First Call flag. If the Resolved box is ticked during the same session as when the Call is added, then the Resolved on First Call flag is automatically ticked by the system.
Caller History. Once you have selected the Caller for a Call, you can view other Calls previously received from this Caller by clicking on the Caller History button on the Call form.

New/Changed Reports
Call Activity Report. You can now produce a report or a graph, and show a summary by month or by day. The graphs now include the Call numbers on top of each bar.
Call Statistics Report. The Support Staff Statistics and Problem Category Statistics now both show the Average Days to Resolve Each Call.
Open/Resolved Call Analysis. The performance has been improved when running these reports.
Resolved on First Call. A new report to show statistics on the new flag which shows Calls which were resolved on first call.

Security Enhancements
Delete Calls Control. Users can now be set-up so that they can or cannot delete Calls.
Adding a new user. When adding a new user, you can set their security rights on the same form.